1. General rules

1.1 Please read these General Terms and Conditions prior to using our website NaoBet.com (hereinafter referred to as the “Website”). By using or accessing any section of the Website you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the “Terms”):

1.2 In case of any discrepancy, terms of advertising campaigns, bonuses, and special promotions shall take precedence over the other Terms.

1.3 If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms.

1.4 Unless otherwise defined, all references in the Terms to “we”, “us”, “our”, “Company” refer to the company operating the Website, while references to “customer”, “you”, “your” refer to the person using our Website and accepting the Terms.

1.5 The binding version of the Terms is the English version. All translations are provided for your convenience only. In the event of discrepancy between the English version of the Terms and any other language version, the English version shall prevail. By accepting the Terms, you warrant that your knowledge of English language is sufficient to fully understand the Terms.

1.6 The Company offers access to games only through a protected network using technology for encrypting sensitive data.


2. Regulatory requirements and limitations

2.1 You may use the Website’s services only if you have reached the legal age under the law applicable to you and are at least 18 years of age. By accepting the Terms, you warrant that you comply with the above age restrictions and you must immediately leave the Website if you have not yet reached the age of 18.

2.2 The Company does not provide any assurances or warranties with regards to the legality of your use of the Website, particularly in case gambling is prohibited, regulated or unregulated in your jurisdiction. It is solely your responsibility to know the laws of your country concerning online gambling and the use of the Website, at all times. Before attempting to open an account with the Website and thereafter each time before using it you must verify whether online gambling is legal in your particular jurisdiction. By using this Website, you warrant that you are legally allowed to gamble online. If at any time online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your account with the Website and stop using its services.

2.3 Residents of the following countries (the “Excluded Jurisdictions”):
Afghanistan, Armenia, Belarus, Belgium, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including the territory of Crimea), United Kingdom, United States of America, Côte d’Ivoire do not have the right to open accounts with our Website or add monetary funds to their accounts. We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion and without forewarning. All such changes will be published on our Website. You must check the Terms frequently to make sure you are not located in any of the Excluded Jurisdictions as updated from time to time. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it.

2.4 Apart from the aforementioned Excluded Jurisdictions, please note that some of the software providers represented at our Website prohibit customers from certain jurisdictions from placing bets or using their respective software, as listed in Section “Additional Territorial Restrictions” of these General Terms and Conditions. By accessing such software, you warrant that you are not a resident of such jurisdictions.

3. Your account

3.1 In order to use the full functionality of our Website you must open a personal account with the Website.

3.2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts”. You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.3 You must keep your login/username and password confidential and not disclose this information to third parties. You are solely responsible for any kind of action and/or transaction that are made using your account. Any party that enters your account using the correct login and password will be considered as you and any transactions will be considered as valid and made by you. We shall not be liable or responsible for third parties accessing your account or for any losses connected with the unauthorized use of your account; all such unauthorized use will be considered your own use.

3.4 You must not sell or transfer your account to any other person and you must not buy or acquire accounts of other persons. You agree that any attempt to do so shall be null and void and shall constitute a breach of these General Terms and Conditions. This restriction includes, however is not limited to, a full prohibition on the transfer of any assets of value of any kind, such as, however not limited to, ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition of the said transfers includes, however is not limited to, the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

3.5 It is forbidden to use the login and password of any other person to access the Website.

3.6 You must maintain your account details up-to-date. You must immediately let us know of any changes in your registration data.

3.7 Closure of your account: You may request the closure of your account at any time by sending an email to customer support at [email protected], subject to the following conditions:

3.8 Self-exclusion request: you can contact the customer service via e-mail: [email protected], and we will assist you in closing your account. Furthermore, it is your responsibility to notify the Company of any other accounts you may have with us, and to refrain from opening any new accounts. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages which could be potentially caused by gambling.

3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.


4. Your warranties

4.1 By opening an account on our Website and by using our Website you warrant that:

4.2 By opening an account on this Website, you warrant that you have never previously registered another account or received any money through an account belonging to any other person.

4.3 By opening an account on this Website, you warrant that you have provided us with true and complete information as requested in the registration form.

5. Verification of your age, identity, and other checks

5.1 You must provide all requested information to manage your account, verify identity or fund sources. This includes certified ID, proof of residence, ownership of payment methods, and transaction history.

5.2 The Company may, at its discretion, perform KYC (Know Your Customer) checks before or after deposits/withdrawals.

5.3 Documents must be submitted within 30 days of the request. Failure may result in withheld payments, suspended or closed accounts. Verification usually takes 10 days after receiving full documentation, but may vary.

5.4 Third parties may be used for checks (e.g., credit reference agencies, identity verification services). Data shared in accordance with the Privacy Policy.

5.5 You authorize the Company to verify your identity via phone, face verification, or other means to confirm you are who you claim to be.


6. Account balance, depositing and withdrawing funds

6.1 All financial operations are handled by the Company, a payment operator, or a designated third party.

6.2 Deposits/withdrawals are done through available payment systems. Withdrawals use the same payment method as deposits.

6.3 Account balance is not a bank balance; it earns no interest and lacks insurance or guarantees.

6.4 Depositing funds allows the Company to deduct fines or dues, prevent chargebacks, and recover costs of reversed transactions.

6.5 Company sets minimum and maximum deposit amounts.

6.6 Refund Policy:

6.6.1 No refunds by default, but may be considered for technical/payment issues.
6.6.2 No refunds after deposits used for betting.
6.6.3 Refund requests must be made within 24 hours. Response within 10 business days. Refunds are discretionary.
6.6.4 Refunds withheld until identity and payment ownership are verified. Delay >30 days may result in account closure and forfeiture.
6.6.5 Credit card refunds may be limited to total deposited amount.
6.6.6 Suspicious credit card use may result in refund and notification to authorities.
6.6.7 Bonuses/winnings deducted before refund calculation.

6.7 Winnings can be withdrawn by valid request per Terms.

6.8 Minimum 1x wager of deposit before withdrawal. If not met, winnings may be voided and commissions deducted (10–15%).

6.9 Company may cancel withdrawals if fraud, collusion, or illegal activity is suspected.

6.10 Preferred payment method not guaranteed. Alternative may be used.

6.11 Withdrawals subject to monthly limits and VIP level.

Withdrawal Limits Table (Sample for Level 1–5):

CurrencyLevel 1 (daily/monthly)Level 5 (daily/monthly)
EUR500 / 7,0001,500 / 20,000
USD500 / 7,0001,500 / 20,000
NOK5,000 / 70,00020,000 / 200,000
HUF160,000 / 2,100,000480,000 / 6,500,000
CZK12,500 / 175,00037,500 / 500,000
PLN2,000 / 31,5006,000 / 85,000
AUD800 / 10,5002,500 / 35,000
CAD750 / 10,5002,300 / 30,000
CHF500 / 7,0001,500 / 20,000
NZD1,000 / 13,0003,000 / 35,000

6.12 VIP level is based on 90-day activity. Inactive users drop to lowest level.

6.13 Maximum 3 pending withdrawals at any time.

6.14 Company may customize payment schedules and limits.

6.15 Withdrawals processed within 3 business days after request or last withdrawal, under normal conditions.

6.16 Withdrawals may be delayed for identity/fund verification. Company may initiate investigations.

6.17 Customer funds are held in separate client accounts. Protected in case of insolvency.

6.18 Inactive accounts (180 days) may incur a €5 monthly fee. Balance <€5 will be fully charged.

6.19 Company may write off incorrect credits or refund wrongly deposited funds within 30 days.

6.20 Mistaken crediting due to errors will be corrected and recovered from the account. Customer must report inaccurate balances.

6.21 Transfers between customers are prohibited. Company may block accounts and report to authorities.

6.22 Company may write off account balance to recover debts owed.

6.23 Customers are responsible for taxes or duties on winnings. Company is not liable for tax compliance and may deduct such liabilities.

7. Bonuses and promotions

7.1 From time to time, the Company may offer promotional incentives like bonus funds, free spins, loyalty points, etc. These are governed by specific promotion terms, which take precedence over general terms in case of conflict. Promotions often require a deposit (“associated deposit”) to qualify.

7.2 Only one bonus per person, family, address, phone number, device, or IP is allowed.

7.3 The Company may deny or cancel bonuses, remove users from promotions, or ban individuals/groups from participation at its sole discretion. All decisions are final and non-negotiable.

7.4 Residents of Excluded Jurisdictions are ineligible for promotions.

7.5 Promotions are also restricted for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia.

7.6 Bonuses carry a wagering requirement. This is a multiplier (e.g., x5) on the bonus amount, the deposit, or winnings from the bonus, depending on specific terms. For example, x5 means you must wager 5 times the amount before withdrawal.

7.7 Different games contribute differently to meeting the wagering requirement:

CategoriesContribution
Slots (except exceptions), Scratch Cards, Keno100%
All Live Games10%
Table & Card Games, Video Poker, Plinko10%
Jackpot Slots, Slingo, BingoNot available for play with bonus funds

7.8 Special Games contribute:

7.9 Excluded Games contribute 0%. This includes a very long list (e.g., Starburst XXXtreme, Mines, Joker Pro, Crazy Gems, Joker Times, etc.).

7.10 Prohibited Games cannot be played at all while a bonus is active. Includes games like:
“10x Rewind”, “Dead or Alive 2”, “Fruit Loop”, “Aztec Emerald”, “Wild Hearts”, “Crazy Jungle”,
“Piggy Tap”, “Book of Dead”, “Magic Crystals”, “Turbo Mines”,
as well as hundreds more.

The list includes many popular slots and table games that are blocked during bonus usage to prevent bonus abuse. Playing these may violate promotion rules.

8. Placing bets and gambling

8.1 When placing a bet, it is your responsibility to check that all details of the bet are correct.

8.2 Once you placed a bet, you won’t be able to cancel it. We reserve the right to deny any bet or cancel any bet already placed, at our sole and absolute discretion.

8.3 You accept and agree that the result of the games on the Website is defined by a Random Number Generator and you accept the results of all such games. You agree that in the event of a discrepancy between the result of a game that appears on your screen and the game server utilized by the Website, the result on the game server shall prevail. You agree that our records will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gambling activity and the results of such participation.

8.4 We are not liable for any losses or damages which could be potentially caused by gambling.

8.5 In case of disagreement regarding a bet or winnings, the decision of the Company is final and not negotiable.

9. Fraud, illegal and improper us

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating…

using the Website for commercial purposes or in someone else’s name or interest;

engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases where funds are recalled/disputed;

10. Limitations of liability

10.1 You accept and agree that the Company does not hold any responsibility or control over how you use the software. You agree that using the Company’s services is exclusively your decision and you agree that you are aware of and accept all possible risks.

10.2 The Company does not accept liability for any agreements, illegal actions, negligence, harm or loss of any size, including, but not limited to the loss of data, income, reputation, as well as for any losses that are not foreseen by the Company at this moment.

10.3 Neither the Company, nor the software provider, nor any of our affiliates or connected parties will take any liability for any losses, expenses or harm that are supposed or are actual consequences of:

any direct or indirect result of your breach of the Terms.

any error that you made by entering the wrong information;

any kind of fraud, false or misleading activity;

the Company’s decision not to accept your deposit, refuse to open your account or decision to suspend or close your account;

any delay in receiving or accepting a deposit or holding your withdrawal to complete the identity and other checking procedures;

using your account for purposes that may be considered illegal according to the applicable legislation;

any operations and transactions that are conducted after correct input of your username and password;

any unsanctioned use of data connected to you or your account;

inability to use the Website or absence of access to it for any reason;

any action or transaction that is performed by a third party using your username and password;

low quality of access (or lack of access) to the Website;

any circumstance out of the Company’s direct control, including problems connected to the equipment and software (including computer viruses and software), data transferring systems, telephone or other communication methods, or by your internet service provider;

loss of any transactions that arises from incorrect functioning of connection used by you or any other organization that transfers data between you, the Company or any other company that is regulating payments;

any electronic communication that was not received;

the result of any action on behalf of the government or force majeure circumstances;

participating in gaming/betting if such participation is illegal according to the applicable legislation of the country the customer resides in;

any errors, omissions, typos, bugs in the Website or the software used therein;

11. Changes on the website

11.1 The Company retains the right to make any changes to the Terms at its discretion, at any time.

11.2 Any changes become effective from the date indicated in the Terms. It is your responsibility to check for updates to the Terms each time you use the Website.

11.3 When you continue using the Website after any changes are made, you agree with these changes, no matter whether or not you received a factual notification of the changes or have familiarized yourself with them. If you disagree with any of the changes, you must cease further use of the Website.

12. Notices

12.1 You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Company cannot be held responsible for you not receiving information on time. All correspondence, including electronic communication, is considered as “written” and to have been received no more than 5 (five) business days after it has been sent. The Company has the right, but not the obligation, to conduct communication in writing. If you have any questions regarding your use of the Website or the Terms, please contact us at: [email protected].

13. Complaints resolution procedure

13.1 You may contact our customer service by email: [email protected].

13.2 Complaints are handled in the customer service and could be handled to other departments of the Company in cases when the customer service cannot solve the case immediately. The customer shall be reasonably informed about the state of his/her complain

13.3 A “dispute” is defined as any complaint which:
• relates to the outcome of the customer’s gambling transaction;
• is not resolved at the first stage of the Company’s complaints procedure.

13.4 Customer Support Team will provide an initial response to your query through the support email inbox. Should a complaint arise from the initial response, as defined above, Customer Support Team will advise you to send your detailed complaint in written form to: [email protected].

13.5 In accordance with the applicable data legislation, and in order to sufficiently identify the customer submitting the complaint as the legitimate account holder, you shall include:
• Account username;
• Full name as registered on the account;
• Email the complaint from the registered email address;
• Email subject to contain COMPLAINT reason;
• A detailed summary/explanation of the complaint;
• Specific dates and times associated with the complaint.

13.6 Upon receipt of the required information to process the dispute, the Complaints Resolution Committee will revise your case and provide you with an answer regarding the presented issue.

13.7 We will inform you of the outcome of your complaint within 10 (ten) days of receiving the complaint. In the event that the complaint is unusually complex, and provided that the nature of the investigation is such that more time is necessary to complete it, such period may be extended further.

13.8 If you are unsatisfied with the resolution of your complaint by the Complaints Resolution Committee please feel free to explore further external dispute resolution options here.

13.9 You acknowledge and agree that you are contracting exclusively with the Company for provision of all services available on the Website. You agree not to bring any claim or dispute to or against any third party involved in the operation of the Website, including, without limitation, suppliers of software, games, odds, payment providers, payment processors and payment agents.

14. Applicable law and jurisdiction

14.1 Any legal claim or dispute arising under or in connection with the Terms or your use of the Website shall be settled in accordance with the applicable Law.

15. Additional territorial restrictions

15.1 Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time. By making use of these games you warrant that you are not a resident of the respective restricted jurisdictions as outlined in this section below.

15.2 NetEnt games are unavailable in Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Ukraine, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

15.3 In addition to the above, Planet of the Apes Video Slot is unavailable for Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

15.4 Vikings Video Slot is not available in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

15.5 Narcos Video Slot is not available in the following jurisdictions: Indonesia, South Korea.

15.6 Street Fighter Video Slot is not available in the following jurisdictions: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

16. Sports Betting Rules

16.1 If you are unsure about the rules related to placing a bet on any particular sport or market, you can refer to this page to find them all explained in full.

16.2 The minimum amount for a bet is 1 EUR. Your maximum amount for a bet differs between sports and regulatory jurisdiction. When customers place a bet, they will see the allowed value specified in the field.

16.3 The operator’s rights:

16.4 Customers cannot cancel or change a bet once the bet has been placed and confirmed. (only can use Cashout option)

16.5 We do not accept parlays where two or more objects will affect each other. Even if a customer will have such a bet accepted by mistake, we will cancel such bets afterwards. In such circumstances bets can also be cancelled.

17. Betting rules and regulations for specific sports


17.1.1
Bets on football matches are accepted for the regular time (90 minutes and injury time added), unless otherwise stated. If the betting outcome hits the total or handicap, the bet is refunded. If such a bet is involved in a combination bet, the odds for it become 1.00.

17.1.2 Statistics like shots on goal, corners etc., are based on the number of statistics during the 90 minutes and injury time according to the official betting site data (e.g., UEFA). As for national competitions, statistical data is used from national competition’s official websites.

17.1.3 The result 0:0 is considered an even score.

17.1.4 Who will advance further in the tournament? Criteria by order: stage, place in a group, number of points, goal difference, goals scored.

17.1.5 First Goalscorer/Last Goalscorer: Bets will be settled according to which player scores the First Goal of the match. If the selected player does not start the match and enters the field of play before the first goal scorer market has been won, bets placed on that player in this market will stand. Any unlisted players will count as winners should they score the first goal of the match. In the event that the only goal of the match is an own goal, the No Goalscorer selection will be settled as a winner. If the selection comes on after the first goal already scored, the bets on first player to score on this selection will be void.

17.1.6 Interval Betting: Bets on specific timeframes/intervals, such as Match Result/Goals Scored/Corners/etc. After xx Minutes, will only take into consideration outcomes and occurrences relevant for the specified timeframe/interval. Other events and occurrences that happened outside the specified timeframe will not be taken into consideration for settlement purposes.

17.1.7 For the purposes of these markets, the occurrence is considered to have happened when and if it is executed, not when awarded by the referee. For example, settlement of Time of First Corner will only take into consideration when the corner is actually kicked. If the action needs to be re-taken, bets will be settled with the outcome achieved from the re-taken action.

18. Annex 1. Gamification

1. Gamification consists of 3 elements:

2. All registered users are eligible to participate in any and all elements of the gamification.

3. Coins:

3.1 The player can accumulate Coins by:

4. Weekly Challenges:

4.1 By placing bets on the Website in Casino and/or Sportsbook the players automatically agrees to take part in the Weekly Challenges.

4.2 Weekly Challenges are divided into two sections – Sports and Casino. The player can choose to complete either one or both sections.

4.3 The challenge is considered “completed” after the player has fulfilled all the conditions of an individual challenge.

4.4 By completing each individual challenge the player gets a specific amount of Coins:

19. Annex 2. Shop

1. In the Shop a player can exchange the current balance of Coins for Bonuses, Bonus Spins and Freebets on which are applied the following conditions:

1.1. Bonuses:

1.2. Bonus Spins:

1.3. Freebets:

(Note: the final condition appears to be cut off in the screenshot. Let me know if you want to complete that part.)

20. Annex 3. Bonus Crab

1. This promotion is available to all players who are eligible to receive promotions.

2. Each eligible player can qualify for 1 try at the Claw Machine per day, by making a first deposit.
The minimum deposit is 10 EUR / 3,000 HUF / 100 NOK / 15 CAD / 10 USD / 250 CZK / 15 AUD / 11 CHF / 45 PLN / 20 NZD.

3. A player can qualify only for 1 try per 24 hours – The next time a player can qualify for a new try would be at least 24 hours after the previous qualifying deposit.

4. After the start of the try, a player will have 30 seconds to grab a toy in the Claw Machine.

5. Each try at the Claw Machine can bring prizes based on the toy which falls in the targeted tank. Prizes can be:

Cash Rewards:

Bonuses:

Free Spins:

The winnings from the Free Spins will be credited to the Bonus Balance and will be subject to x40 times wagering requirement before being withdrawable.

The Free Spins are credited on a popular slot selected by administration and are set to minimum spin value. They cannot be exchanged for another bonus or used on another game.